Case Study: Global Retail Chain

Agility Beyond Software in a Global Retail Chain

AI in Retail & Supply Chain

Challenge:

A multinational retail chain needed to digitize its supply chain operations, but traditional Agile approaches were failing due to dependencies on multiple business functions (procurement, logistics, inventory).

ExtremeScrum Approach:

  1. AI-Augmented Forecasting: Introduced AI-powered demand forecasting tools into Scrum planning to enable better sprint commitments.
  2. Cross-Functional Agility: Broke down silos by expanding Scrum participation to non-tech teams (logistics, procurement), making agility a business-wide mindset.
  3. Deliver Responsibly: Ensured that AI recommendations were explainable and aligned with ethical supply chain practices.

Results:

✅ 40% improvement in inventory optimization, reducing overstock and shortages.
✅ 2X faster time-to-market for new product launches.
✅ Increased collaboration across departments, extending agility beyond software teams.